Our Customer Pledge

  • We will always aim to work to the highest ethical and professional standards and treat our Clients with respect.
  • We will always follow latest statutory legal requirements.
  • We will always follow accepted procurement practices to ensure that our Clients receive best value in everything that we do.
  • We will undertake to provide financial transparency in all our services. Any monies held on behalf of our Clients will be held in a dedicated and insured Client account.
  • We will always act in a friendly, professional and understanding manner.
  • We do not just hear, but will always listen to our Clients. If we undertake to get back to you, we will do so as quickly as possible.
  • We will provide our Clients with a list of contacts during working hours, plus out-of-hours emergency contacts.
  • We will always inspect significant maintenance issues before and after the repair is carried out to ensure that works are carried out only where necessary and to a proper standard.
  • We will always immediately respond to emergency issues and enact repairs to mitigate damage caused.
  • We will always work hard to keep your service charges to a minimum.