Our Customer Pledge - Sensible Property Management Ltd

We will always aim to work to the highest ethical and professional standards and treat our Clients with respect.
We will always follow latest statutory legal requirements.
We will always follow accepted procurement practices to ensure that our Clients receive best value in everything that we do.
We will undertake to provide financial transparency in all our services. Any monies held on behalf of our Clients will be held in a dedicated and insured Client account.
We will always listen to your concerns and act in a friendly, professional and understanding manner.
If we undertake to get back to you, we will do so as quickly as possible.
We will provide our Clients with a list of contacts during working hours, plus out-of-hours emergency contacts.
We will always inspect significant maintenance issues before and after the repair is carried out to ensure that works are carried out only where necessary and to a proper standard.
We will always immediately respond to emergency issues and enact repairs to mitigate damage caused.
We will always work hard to keep your service charges to a minimum.