Frequently Asked questions

What is the cost of your Property Management services?

We will always review your service requirements with you, and tailor any quotation to suit, with total transparency, avoiding hidden charges. Because we understand our Client’s needs, we believe that you will be genuinely pleased with the competitive nature of any quotation that we will provide.

Is there any flexibility for us to “mix and match” what services we require you to provide?

Yes, SPM will personalise a package that suits your needs. For example, some of our blocks have elected to continue running their own accounts, or undertake their own Company Secretarial services.

Should we decide at a later stage that we do not require your services, can we terminate the contract?

Yes. Our standard contract requires that the minimum duration of our services is 12 months. Thereafter, the contract may be terminated with 3 months’ notice by either side.

Can we continue to use our own preferred tradesmen?

Yes, we are happy to continue to work with your existing preferred suppliers and tradesmen, providing that; They hold the requisite Public Liability insurance, they comply with current Health & Safety requirements and they give proven value for money services to the Shareholders

If we use your services, will we lose all control and say as to what we want?

Definitely not. We are there to work with you and support you. We pride ourselves on working closely with the Directors of blocks to ensure the smooth running of your block and achieving best value for the Shareholders. As part of this ethos, we encourage regular liaison with Directors to review management issues and seek ways of continual improvement.

Our Complaints Procedure can be viewed here